5 × 8 (8h, 5 days a week).
When we deal with requests based on service level agreements that use the Gold and Silver classification, those of class gold will have priority over requests of class silver.
1 instance = 1 department.
An instance is understood as a smaller organizational unit within the company that is entrusted with certain functions. Each department usually has its own resources so that it can function autonomously within the organization.
24 × 7 (24h, 7 days a week).
When we deal with requests based on service level agreements that use the Gold and Silver classification, those of class gold will have priority over requests of class silver.
1 instance = 1 department.
An instance is understood as a smaller organizational unit within the company that is entrusted with certain functions. Each department usually has its own resources so that it can function autonomously within the organization.
Unlimited instances = Unlimited departments.
An instance is understood as a smaller organizational unit within the company that is entrusted with certain functions. Each department usually has its own resources so that it can function autonomously within the organization.